Reference

Privacy Policy – How We Protect Your Account

Your personal information, wallet deposits via JazzCash, Easypaisa, Raast, and account activity are handled with clear practices we spell out here.

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pkall Privacy Policy – How We Protect Your Account
REACH OUR TEAM

Data Questions & Support Channels

Have questions about your privacy or want to request access to your data? Our support team handles data removal, account closure, and privacy concerns across JazzCash, Easypaisa, Raast wallets and bank transfers. Contact us via the channels below.

Team online

Live Chat

Open chat in your account lobby during support hours. Fastest way to ask about your stored data or request account changes.

Email Support

Send data requests or privacy questions to our support inbox. We reply within 24 hours with details on what we hold and removal options.

Account Settings

Update your personal information, email, or phone number directly in your account. Review your payment history linked to JazzCash, Easypaisa, Raast anytime.

DATA SECURITY

How We Keep Your Information Safe

Your account password, deposit records, and personal details are encrypted end-to-end when they travel to our servers. We use SSL security on all connections.

Encryption & SSL

All data sent between your device and our platform is encrypted. Login, deposits, and withdrawals use the same security standard as bank transfers.

Payment Data Isolation

JazzCash, Easypaisa, Raast transaction records are stored separately from gameplay data. We match them only for fraud checks and compliance.

Retention & Cleanup

Account data is kept for as long as you play. When you request closure, we delete your records within 30 days, except where local law requires retention.

Access Requests

Ask support for a copy of all data we hold on you. We provide it in a standard format within 14 days of your request.

Account Removal

Request permanent deletion of your account, wallet history, and gameplay logs. Support will confirm when it is complete.

Cookie & Tracking

We use cookies to remember your login and track site usage. You can disable non-essential cookies in your browser settings anytime.

Privacy & Data — Frequently Asked

We keep a log of every deposit and withdrawal linked to your account wallet for transaction verification and fraud prevention. These records stay with us for as long as your account is active. When you close your account, deposit history is deleted within 30 days unless local law requires us to retain it longer.

Yes. Contact support via chat or email and request a data export. We'll send you a file with your name, email, phone, payment history, gameplay activity, and device logs within 14 days. This covers everything we hold linked to your account.

Open support and ask for permanent account closure. We'll delete your profile, wallet data, gameplay history, and personal details within 30 days. Some records may be kept longer if required by law. Confirm the request in your email to complete the process.

Your password is hashed and encrypted the moment you create it. We never store it in plain text. Even our team cannot see your password. If you forget it, use the reset link sent to your email to set a new one.

We do not sell or share your personal information. We may share payment data with JazzCash, Easypaisa, and Raast partners only to process your deposits. We share minimal data with fraud-detection services to protect your account. We never share gameplay logs or personal details with third parties.

Log in, go to Account Settings, and update your email or phone. Confirm the change via the link or OTP sent to your old address. Your updated contact details take effect immediately and are used for support messages and password resets.

Any balance in your account wallet is kept secure. If you close your account, you can request a withdrawal to your JazzCash, Easypaisa, Raast wallet, or bank account before deletion. Confirm the payout, then request account closure. We process payouts within 24 hours of verification.

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