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Our Legal Framework and Your Account Rights

We've built pkall to operate transparently with Pakistan players. This page covers how we handle your account, payments, personal data and dispute resolution.

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Explore the Lobby Read FAQ

Terms of Service and Account Liability

pkall Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your pkall account is yours to control. When you deposit via JazzCash, Easypaisa or Raast, we verify ownership and keep a record of every transaction. You're responsible for your account security — keep your login details and PIN private. We don't hold your funds; deposits go

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into your wallet and withdrawals are processed back to the original payment method. Disputes about transactions should be raised with our support team within 30 days of the event. Access to games and payment methods depends on where you are located and local law. We reserve
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the right to suspend accounts that breach these terms or local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US ANYTIME

How to Contact Us About Legal Matters

Team online

Live Chat Support

Open your account and use the chat icon in the lobby. Our team responds to account and payment queries during platform hours. Use this for urgent issues with deposits, withdrawals or transaction disputes.

Email Support

Send account-related queries to support. We reply within 24 hours to queries about terms, data requests and account suspensions. Include your username and the date of the transaction or event in question.

In-App Help Centre

Browse FAQs and common queries directly from the menu. You'll find answers about account closure, payment reversals, responsible account use and how to request your data or change your account settings.

YOUR DATA AND SECURITY

How We Protect Your Account Information

Account Security

Your login and payment details are encrypted. We use standard SSL protection on the site and app. You control your password; change it anytime from Account Settings. Enable two-factor verification if offered to add an extra security layer to your account.

Data Retention

We keep your account history, transaction logs and deposit records for as long as your account is active. After you close your account, we retain records for the period required by local financial law, then remove personal data unless we're required to keep it for compliance.

Payment Verification

Every deposit via JazzCash, Easypaisa or Raast is verified against the phone number and name on your account. Withdrawals go back to the original payment method you used. This protects you from fraud and ensures only you can move your wallet funds.

Your Access Rights

You can request a copy of your personal data anytime. Contact support with your username and we'll provide account details, transaction history and deposit records. Requests are usually fulfilled within 7 working days.

Cookies and Tracking

We use cookies to keep you logged in and remember your settings. Analytics cookies help us understand how the lobby performs on your device. You can disable non-essential cookies from your browser settings without losing core account access.

Changes to Your Account

You can update your profile, change your email or phone number, or close your account from Account Settings. Contact support if you need to reverse a recent withdrawal or dispute a charge on your payment method within the dispute window.

Legal and Account Protection FAQs

Go to Account Settings and select Close Account. Your wallet balance will be withdrawn to your registered payment method. We'll keep your transaction records for the legally required period. If you have an outstanding dispute, we'll hold the balance until it's resolved.

Yes. Contact support within 30 days of the transaction and provide your username, the date, and the amount. We'll check the transaction against our records and work with the payment provider if needed. Reversals usually process within 5-7 working days.

No, we don't sell your data. We share payment details only with JazzCash, Easypaisa or Raast to process your deposit or withdrawal. We may share anonymised data with our game providers for fraud prevention, but they never see your name or phone number.

Use the Forgot Password option on the login screen. We'll send a reset link to the email on your account. For security, you'll need to verify your phone number before you can log back in. If you've lost access to both email and phone, contact support with proof of identity.

You can close your account anytime from Settings. Some regions allow temporary account pauses; check with support to see if that option is available to you. Once you close, you won't be able to access the lobby until you reopen it through the standard sign-up flow.

Withdrawals to JazzCash, Easypaisa or Raast usually arrive within a few minutes to a few hours, depending on the payment provider. Bank transfers may take 1-2 working days. Contact support if a withdrawal hasn't arrived within the expected window.

Game results are generated by each provider's systems; we don't alter outcomes. Our platform doesn't store or manipulate results. If you notice unusual behaviour or suspect a technical fault in a specific game, report it to support with the game name, date and time. We'll escalate to the provider.

Our Legal Framework and Your Account Rights

How to Contact Us About Legal Matters

Live Chat Support

Email Support

In-App Help Centre

How We Protect Your Account Information

Account Security

Data Retention

Payment Verification

Your Access Rights

Cookies and Tracking

Changes to Your Account

Legal and Account Protection FAQs

01 What happens if I want to close my account?

02 Can I dispute a JazzCash, Easypaisa or Raast deposit?

03 Is my personal data shared with third parties?

04 What if I forget my login details?

05 Can I set account limits or take a break?

06 How long do withdrawals take?

07 What's your policy on fair play and game results?

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